The terms and conditions outlined below are important. Please read them carefully. By agreeing to purchase from ProMedCo Pty Ltd, you agree to the terms and conditions below. Your use of this website to make purchases from ProMedCo Pty Ltd indicates your acceptance of these terms and conditions. ‘Customer’ is the person who purchases from ProMedCo Pty Ltd; it is also referred to as “you”.

1. ProMedCo Pty Ltd reserves the right to make changes to this website and its terms and conditions at any time without prior notice.

2. All prices and transactions are processed in AUD and are GST inclusive unless stated otherwise.

3. Title to the goods remains that of ProMedCo Pty Ltd until you have paid for them. Title will pass to you once the goods are paid for in full and any and all payments have been cleared by any relevant banking process. Orders made by you for products on this website are not binding on ProMedCo Pty Ltd until accepted by us.

4. ProMedCo Pty Ltd reserves the right not to allow changes to any order after it has accepted that order.

5. ProMedCo Pty Ltd will not accept liability for failure of service by your internet service provider or any other third-party service provider.

6. All reasonable attempts will be made to ensure that information on this website is accurate but makes no assurances as to the accuracy of the information. ProMedCo accepts no liability for any errors or omissions contained on this website.

Refund Policy

1. A restocking fee of 20% of the cost of the item is charged when a product is returned. The restocking fee is not charged if the product is faulty.

2. To make a return claim, ProMedCo Pty Ltd can arrange pick-up of the goods and charge your account the cost of shipping, otherwise return of goods can be arranged at your own accord. Please contact us by telephone or email in the event of a return claim where we will attempt to resolve your issue. The product must be returned in its original packaging, with all contents as shipped. Under no circumstances can goods be returned without prior approval, and any claim must be made within seven days of the invoice date.

3. Clearance Items: All clearance items are final sale. No returns, exchanges, or refunds will be accepted on any clearance items. This includes scenarios where the product does not meet your expectations, has minor imperfections, or you have changed your mind.

4. ProMedCo Pty Ltd will not be responsible for any loss or damage resulting from your use of this website. Limitation of liability is extended but not limited to negligence, direct or indirect damages, including but not limited to loss of data, profit, or any other loss however caused from your use of this website.

5. ProMedCo Pty Ltd will not be held responsible where your account, computer, or any other web-enabled device is used without your consent. It is your responsibility to maintain the confidentiality of your account and access to your computer or device. It is your responsibility to keep your credit card details secure and not to reveal your details to permit unauthorized use.

6. Our office must be contacted prior to returning or claiming a return on any item.

7. Refunds will only be made once the goods have been returned to ProMedCo.

Privacy Policy

1. A record of your visit logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the website, the pages accessed, and documents downloaded, the previous website visited, and the type of browser used. No attempt will be made to identify an end user or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider’s logs. This information is analyzed at the end of each month to determine the site’s usage statistics.

2. The site retains the email addresses of people who send emails when purchasing products for the purpose of sending a response. They are stored in a secure area within the site database and may be used for marketing purposes.

3. The site also retains the email addresses of people who join up as Account/VIP Customers for the purpose of sending Catalogues and Statements via Email. They are stored in a secure area within the site database and may be used for marketing purposes.

4. Your personal information will not be disclosed to any third party.

Security Policy

1. When purchasing from ProMedCo Pty Ltd, your financial details are passed through a secure server using 128-bit SSL encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer service team at contactus@promedco.com.au.

Customer Service Policy

1. ProMedCo Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct. Standard delivery time frames are within 3-5 business days. In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order, or a full refund.